Terms of Service

Effective Date: August 28, 2026

These Terms of Service govern your use of the Prime Air Mechanical website and communications with Prime Air Mechanical.

By using our website, submitting a service request, scheduling an appointment, or communicating with us, you agree to these Terms.

About Prime Air Mechanical

Prime Air Mechanical provides residential and commercial HVAC services, including heating and cooling repair, installation, maintenance, commercial HVAC support, new construction HVAC services, specialty mechanical systems, and related services.

Service availability may vary based on location, scheduling, equipment, project requirements, and other circumstances.

Service Requests and Appointments

Submitting an online form or booking request does not guarantee a confirmed appointment.

Prime Air Mechanical may contact you to confirm:

• Service requirements
• Property information
• Appointment availability
• Pricing or estimates
• Access requirements
• Equipment information
• Other details necessary to perform the requested service

For urgent HVAC issues, customers are encouraged to contact Prime Air Mechanical directly by phone.

Estimates and Pricing

Any website information regarding services is provided for general informational purposes.

Actual pricing may depend on factors including equipment condition, required parts, labor, diagnostic findings, property conditions, scope of work, and other project-specific circumstances.

Where applicable, estimates, quotes, invoices, warranties, or service agreements provided separately may contain additional terms governing specific work.

Customer Responsibilities

Customers are responsible for providing accurate information regarding the property, equipment, service request, and contact details.

Customers should also provide reasonable access to the property and equipment when necessary to perform scheduled services.

SMS/Text Messaging Terms

By providing your mobile phone number and consenting to receive text messages from Prime Air Mechanical, you agree that Prime Air Mechanical may communicate with you through SMS/text messaging concerning your inquiries, appointments, and services.

Messages may include:

• Appointment confirmations
• Scheduling and rescheduling communications
• Appointment reminders
• Technician or service arrival updates
• Estimates and invoices
• Service-related notifications
• Follow-up communications
• Customer support messages

Message frequency varies based on your service activity and communications with Prime Air Mechanical.

Message and data rates may apply depending on your wireless carrier and mobile plan.

To stop receiving text messages, reply STOP at any time.

After receiving an opt-out request, we will discontinue non-required text communications to that number as applicable.

For assistance, reply HELP, call +1 (626) 790-0820, or email info@primeairmechanical.com.

Consent to receive text messages is not a condition of purchasing goods or services.

Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Information collected through our website and communications is handled according to our Privacy Policy.

Privacy Policy:

https://primeairmechanical.com/privacy-policy/

Website Use

The content available on the Prime Air Mechanical website is provided for general informational purposes.

You may not use the website to:

• Engage in fraudulent or unlawful activity
• Attempt to interfere with website security or operation
• Submit intentionally false or misleading information
• Attempt unauthorized access to website systems or data
• Copy or misuse website materials in violation of applicable law

Website Information

Prime Air Mechanical makes reasonable efforts to keep website information accurate and current. However, service descriptions, availability, pricing, schedules, and other information may change without notice.

Website content should not be considered a substitute for an inspection, diagnostic evaluation, estimate, or written service agreement when one is required.

Third-Party Services

Our website or business operations may use or link to third-party platforms, including scheduling, communications, payment, analytics, and customer-management services.

Those third-party services may be governed by their own terms and privacy policies.

Limitation of Website Liability

To the extent permitted by applicable law, Prime Air Mechanical is not responsible for losses arising solely from temporary website outages, communications delays, third-party platform interruptions, or reliance on general website information rather than a confirmed service agreement.

Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.

Changes to These Terms

Prime Air Mechanical may update these Terms periodically.

Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

Contact Information

For questions about these Terms or Prime Air Mechanical communications, please contact:

Prime Air Mechanical
Altadena, CA 91001
Phone: +1 (626) 790-0820
Email: info@primeairmechanical.com