Privacy Policy

Effective Date: August 28, 2026

Prime Air Mechanical respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, scheduling an appointment, communicating with our team, or using our services.

This Privacy Policy explains the types of information we may collect, how that information may be used, and the choices available to you.

Information We Collect

When you interact with Prime Air Mechanical, we may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service or property address
• Service requested
• HVAC system or equipment information
• Appointment and scheduling preferences
• Messages, questions, and service-related information
• Communication history with our team

We may also automatically collect limited technical information when you use our website, such as browser type, device type, IP address, pages visited, referral source, and similar website usage information through cookies or analytics technologies.

How We Use Your Information

We may use the information we collect to:

• Respond to service inquiries
• Schedule, confirm, or modify appointments
• Provide HVAC repair, installation, maintenance, and related services
• Send estimates, invoices, service updates, and appointment reminders
• Communicate with you regarding your account or requested services
• Provide customer support
• Improve our website, services, and customer experience
• Maintain business and service records
• Comply with applicable legal or regulatory requirements

Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Prime Air Mechanical, we may send messages relating to your service request or customer relationship.

Messages may include appointment confirmations, appointment reminders, technician arrival updates, scheduling communications, estimates, invoices, service updates, follow-up communications, and customer support messages.

Message frequency varies depending on your interactions and scheduled services. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below.

Consent to receive text messages is not a condition of purchasing our services.

Mobile Information and SMS Consent

Mobile phone information, text messaging originator opt-in data, and consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers that assist us in delivering communications, scheduling services, processing business operations, or providing customer support. These providers may receive information only as reasonably necessary to perform services on our behalf.

Third-Party Service Providers

Prime Air Mechanical may use third-party platforms and service providers to support business operations, including scheduling, customer relationship management, communications, website hosting, analytics, and payment processing.

For example, we may use Jobber to assist with scheduling, customer communications, service management, and related business activities.

Information provided to these service providers is handled according to their respective agreements and privacy practices.

Cookies and Website Technologies

Our website may use cookies and similar technologies to understand website traffic, improve functionality, measure website performance, and provide a better user experience.

You may adjust your browser settings to restrict or disable cookies. Certain website features may not function properly if cookies are disabled.

How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication system, or method of data storage can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request that we:

• Update or correct your personal information
• Review information associated with your customer relationship
• Remove certain information where legally permitted
• Stop certain communications
• Address questions regarding how your information is handled

Certain information may need to be retained for legitimate business, accounting, legal, warranty, or service-record purposes.

Children’s Privacy

Our website and HVAC services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Links to Other Websites

Our website may contain links to third-party websites or services. Prime Air Mechanical is not responsible for the privacy practices, security, or content of third-party websites.

Changes to This Privacy Policy

Prime Air Mechanical may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Prime Air Mechanical
Altadena, CA 91001
Phone: +1 (626) 790-0820
Email: info@primeairmechanical.com